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Workflow Documentation and Training

Thursday, May 10 - 10:30 am

Deploying Scalable Systems for Predictable Results (Process Mapping)

Christine Rahlf, Associate Director, Maxim Consulting Group

Well defined, scalable systems and processes deployed with technology and used consistently by everyone in the company are the foundation to minimizing risk and achieving predictable results. Many contractors know and understand this concept and many have, at some point, defined their processes. Perhaps they are sitting on a bookshelf right now and are rarely used or even referenced in order to understand the company procedures. The more a company grows the more difficult it becomes to develop and deploy these systems. Yet the need increases dramatically. We will discuss how to define standard procedures in your organization, generate buy in that will operationalize their use, and how to utilize them as a platform to build bench depth that will move the organization to the next level.


Rahlf Pic 1Christine Rahlf is an Associate Director at Maxim Consulting Group. Ms. Rahlf works with construction related firms of all sizes to evaluate business practices and assist with management challenges. Ms. Rahlf has extensive experience in both the government and private industry where she has managed complex projects and led technical teams to successful results. Areas of specialization include: productivity improvement, process reengineering, scheduling, cost control, risk analysis, and training. 

Ms. Rahlf is also an experienced operations manager and has led several companies through successful redesign and retooling of their operations departments to meet growth projections and market challenges. 


Ms. Rahlf has over twenty years of experience in the construction industry. She has worked as a drafter, project manager, assistant operations manager, director of purchasing, and director of operations. She has managed challenging and complex projects including hospitals, schools, data centers, military logistics contracts, energy efficiency and renewable energy measures. She is passionate about identifying, training and implementing project management best practices.

Learning Objectives:

  • Illustrate the value of workflow documentation and provide examples of how best of class contractors develop and document standardize workflow
  • Demonstrate how to leverage technology in the deployment of standardized process and procedure that creates consistency and predictable results.
  • Describe the keys to successfully operationalizing processes including staff training and metrics that provide visibility on compliance and the bottom line impact.